Leading organization for digital technologies, DigitalLead, highlights SupWiz CEO & Co-founder Stephen Alstrup in online article, addressing trends and tendencies in 2024 within digital technology with a focus on generative AI!
We handle a large amount of user data from customers, members, citizens, employees, and other stakeholders and we are proud to receive the ISAE 3000 certificate!
Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.
Aalborg Forsyning implemented our live chat solution SupChat as a first step towards a chatbot.
Externally, Aalborg Forsyning strives to give an excellent experience to their customers and partners when they reach out - that is why they want their solutions to match today’s demand on digital services. Internally, they focus on low costs, increased effectiveness and intelligent use of the many data they have about their customer’s utilities.
Phone: +45 60 84 87 89
E-mail: contact@supwiz.com
