SupWiz’ Live Chat with AI Co-Pilot enables your agents to provide great and fast customer service.

It contains an exclusive set of features you will not find elsewhere. These include:

• AI-Co Pilot suggestions for responses

• One Window: Integrations enabling agents to perform actions directly in chat conversations staying in one-window

• Live translations of agent and customer messages

• Deep insight into user-chats and analytics on agent-performance

“We chose SupChat as our live chat solution, because it is user-friendly, easy to set up, and it gives a great overview of our incoming chat conversations. At the same time, SupChat provides us with insight into performance, which shows how we can optimize our processes and make customer service even better”.

- Martin Wickings, Senior Business Developer at Stofa

“We are very satisfied with SupChat and actually see it as an onboarding process for our new “colleague” (chatbot) – a colleague that never goes home!”

- Lars Jensen, Customer Director at Aalborg Forsyning

“Having a presentable, flexible and high-quality chat is a key capability in NNIT’s strategy of enabling multichannel support to our customers, and SupChat fits perfectly into our strategy. It is highly reliable with no downtime in the first year of operation and enables us to report on the different KPIs we sell to our customers”.

- Jakob Sassersen, Associate Vice President at NNIT

“We can easily identify trends in members’ queries in SupChat, which gives agents the opportunity to practice a more proactive approach! Because if several different members turn to us with the same issue, we know where to focus and take action.”

-  Mette Wiederholt Pedersen, Web Consultant at FOAs A-kasse

One-Window

Create integrations that agents can use directly in conversations and stay in one window to e.g. reset passwords, fetch order information and more.

AI Co-Pilot

AI Co-Pilot presents suggested responses and help center content to agents in chat conversations, which enables quick and consistent replies.

Live Translations

SupChat can translate messages from customers to the language used by your agents live in chat conversations.

End-user Chat Insights

SupChat gives you deep insights into what your end-users chats about including fine-grained dashboards and chatlogs.

Agent Perfomance Analytics

SupChat analytics contain valuable data that shows performance, service quality, what customers chat about, and more.

Generative AI

Use generative AI to provide instant, relevant answers and summarize conversations for efficient handover and follow-up.

SupChat creates great live chat experiences in a variety of organizations. Explore some of the customer stories below.

Learn more about how Stofa use their SupChat solution

Learn more about how Aalborg Forsyning use their SupChat solution

It is fast and easy to get started with SupChat. If you want to use a widget on your website, all you need to do is let us know what the widget should look like and then insert a code snippet on your website.

Reach out to us to learn more about getting started with SupChat

SupChat has an out-of-the-box integration to SupWiz’ Chatbot solution. When you combine the two you can make seamless handovers from Chatbot to support agent, which streamlines customer service and support.

Learn more about SupWiz integrations

A few examples on super-powering our live chat with generative AI:

• Use generative AI to generate answers based on preapproved and relevant knowledge articles.

• Summarize a chat conversation with one click for a quick overview of topics.

You can read more about our different options for using generative AI with SupWiz solutions here.

Live Answer Suggestions

The AI identifies the user’s query topic and presents it to the agent. For each topic, a green color indicates the AI’s confidence level on the different topic suggestion. Click on a topic to automatically generate a response in the text box, allowing for easy editing before sending.

Summary Generation

With just one click, the AI automatically generates a summary of the entire chat conversation between the agent and user, enriching the conversation with valuable insights that improve the communication efficiency and time management.