AI and Machine Learning are the primary technologies changing Customer Support and Service today
— IDC, 2018

THE ai platform KEY FEATURES


WHATs in it for you?

  • Understand which customers are unsatisfied and why

  • Match the right support agent to each case

  • Adaptively update your media presence

  • Make on-line shopping a personal experience

  • ... and much more!

  • Answer customer queries automatically

  • Identify customers' problems proactively

  • Ensure your customers don’t have to repeat themselves

  • Increase conversion rates using AI adaptive models


This is an on-demand world. Customers demand fast, efficient service - across all devices and channels. Building on our world-class research, SupWiz delivers the tools to address this challenge
— Stephen Alstrup, SupWiz CEO

"Quick response is important"

"I cancelled because of bad service"

"I have to repeat myself"


HOW IT WORKS

How AI works

Some of the places you will find SupWiz