Measure and optimize your customer service with the SupWiz analytics
SupWiz provides you with customer insight and valuable statistics on AI and human performance.
benefits of supwiz analytics
Learn what your customers are interested in and what their typical queries are
Get customer insight that can inform and strengthen your product development
Combine analytics with alarms and get notified about abnormal activities
Find new ways to improve the customer experience across channels
What our customers say
SupWiz’s deep and broad technical excellence has allowed us to discover new and exciting insights into how we could improve our business. Their analytical insights have allowed us to explore surprising new ways to significantly improve our customer service and support functions.
Through their tools and dashboards we have seen impressive results in both improved efficiency, improved quality as well as improved employee satisfaction.
Jens Maagøe, CTO & Associate Vice President at NNIT
Get deep insight into your customer queries with the Chatbot analytics. The analytics show how your Chatbot is performing and how you can optimize it to resolve even more of your customers’ queries automatically.
Analytics in SupChat show how different departments and agents perform in live chat dialogs, and make it easy to check whether your KPI targets for response time and more are met.
Ticket Analyzer analytics
The Ticket Analyzer analyzes your incoming chat data and groups it into categories, so you can learn what your most common queries concern and when new types of queries are emerging.