Measure and optimize your customer service with the SupWiz analytics
SupWiz provides you with customer insight and valuable statistics on AI and human performance.
benefits of supwiz analytics
Learn what your customers are interested in and what their typical queries are
Get customer insight that can inform and strengthen your product development
Combine analytics with alarms and get notified about abnormal activities
Find new ways to improve the customer experience across channels
What our customers say
Chatbot analytics
Get deep insight into your customer queries with the chatbot analytics. The analytics show how your chatbot is performing and how you can optimize it to resolve even more of your customers’ queries automatically.
Live Chat with AI Co-Pilote analytics
Analytics in SupWiz’ Live Chat solution show what topics your customers chat about, how different departments and agents perform, and makes it easy to check whether your KPI targets for response time and more are met.
Ticket Analyzer analytics
The Ticket Analyzer analytics show how your AI predictions perform, how your agents use the solution, how many tickets are classified and routed with AI and more.
SupSearch with Analytics
The SupSearch Analytics shows e.g., what your users are searching for, so you can identify trends, user behavior, and knowledge gaps.
Operational Dashboard
SupWiz operational dashboard is designed for managers or users to monitor performance at a glance. The dashboard provides features such as a real-time overview of traffic, setting up alarms via SMS or email, identifying trends and key indicators, and making predictions.
Less churn with Sentiment Analysis
Customer churn can be prevented through sentiment analysis. By quickly understanding not only the mood, but the wins and shortcomings during a conversation with a customer, support teams can react in a timely manner, correct course and deliver not only a better, but more emphatic customer experience.