“We are very satisfied with the bots - they make it possible to give our customers fast and consistent responses.”

- Pernille Sønderlund, Team Manager at TV 2.

Improved customer satisfaction

The Emailbot provides fast and high-quality service and support that boosts customer satisfaction.

Easy to
implement

The Emailbot can reply to emails by integrating into your existing system making easier handovers to agents.

In-depth insights into user’s conversations

Get insights into how your Emailbot performs, areas to improve, and what your users email to you about.

Assist agents and fully automate answering questions

The Emailbot solves your customers’ problems without human interaction such as reset password.

Immediate responses

The Emailbot gives your users rapid replies 24 hours 7 days a week for a better user experience.

Language agnostic

Trained with just a few examples, the Emailbot understands context-specific questions, misspellings and synonyms.

Solve customer queries fast with increased service quality

Your customers expect fast and reliable support that is convenient and consistent. The SupWiz Emailbot helps your customers 24/7 in any language, and ensures accurate answers that are tailored to your specific business and support queries.

Automate tasks to the benefit of both customers and agents

The SupWiz Emailbot solves your customers’ problems without human interaction such as reset password and check account status. A win-win situation because your customers get quick solutions, and your agents can spend their time on more demanding tasks.

SupWiz’ Emailbot solution contains a variety of valuable analytics. Among other things, the analytics show:

• How your Emailbot performs

• How you can improve your Emailbot

• What your customers write about

• How other areas of your business can be improved to create better service and support

With the Emailbot you get accurate and consistent in-depth data insights.

Read more about analytics here.

Step 1: SupWiz AI scans your website and any other kind of knowledge sources.

Step 2: When a user asks a question, SupWiz AI, with true natural language understanding, identifies the user’s query (in a chat, email, etc.).

Step 3: Using generative AI / ChatGPT, answers are generated in a smooth and natural way, while SupWiz AI will ensure answers are customized to your company and end users.

• Use ChatGPT to generate answers, using only preapproved sources (e.g., your website)  

• Use ChatGPT to summarize an email conversation when handing it over to a human agent.  

• Use ChatGPT to adjust the tone of answers, and make them friendlier, and more formal.  

SupWiz Emailbots are not black boxes - on the contrary: You get full insight into the decision-making of your Emailbot.

The Emailbots are transparent: You can explore in detail why the Emailbot responded the way it did, and you can easily change the behavior, if needed.

View other valuable enterprise features in SupWiz’ solutions

PROBLEM:

Sorting a large number of emails can be a time-consuming tasks to agents. Incorrect sorting leads to ongoing frustration and repeated email resending.

SOLUTION:

SupWiz' AI Emailbot resolves these issues by automatically categorizing and answering incoming emails. If unable to solve the email, it automatically categorizes and clusters them and sends them directly to the relevant agent or department.

The AI improves over time and can be trained, ensuring prompt correction of systematic errors. This accelerates email handling, resulting in quicker problem resolution for customers and increased employee satisfaction with relevant emails.