In-depth
Insights

Combine traditional KPIs with advanced AI on customer dialogues for better decision-making.

Prevent Customer
Churn

Identify at-risk customers easily and promptly follow up to prevent and reduce customer churn.

Improve
Customer Experience

Easily understand your customers’ needs and sentiment in every conversation.

Easy to
Use

Manager friendly. Quicken time-consuming data collection tasks and win back time for taking action.

Agent
Training

Educate new agents faster and provide timely feedback, improving quality and assurance of calls

Real time
Incident Recognition

Set up alarms and triggers for sudden spikes in general activity, or in specific topics.

AI Automation

SupWiz Voice Analyzer aggregates call data from all sources, automatically transcribing and categorizing it according to the AI model trained to your organization's needs.

No-Code skills required

SupWiz AI is no-code. It’s built so that anyone in your team can easily implement, maintain and manage the Voice Analyzer.

Uncover trends and meaningful insights

Combine traditional KPIs (performance, ratings, call duration) with actual call content (e.g. categories and topics) from your calls.

• “What constitutes a good call?”

• “Which topics result in bad ratings?”

• “What is the tone of the conversation?”

• “Do payment questions often lead to login questions?”

Faster agent training

Educate new agents faster on relevant topics, quickly find calls about specific topics for focused training, and improve quality and assurance of phone calls.

• “Which agents take the longest pauses and does it impact ratings?”

• Improve the performance of existing teams.

Streamlined Integrations

Supwiz voice analyzer integrates with call center solutions and IT service management systems (e.g. Zendesk, Genesys, Puzzel, etc.) to smoothly become part of your support processes.

The Voice Analyzer is an advanced AI engine, but the process of getting started is simple:

1. We train the underlying AI on your data to tailor the Voice Analyzer to your organization.

2. We integrate the Voice Analyzer into your call center or ITSM, and it can be configured in great detail to suit your needs.

3. Then your Voice Analyzer starts to transcribe, classify and provide insights on the data, and it automatically becomes smarter the more you use it.

Reach out to us to learn more about implementation

The Voice Analyzer is a compliant and secure enterprise solution. Among other things, it enables you to:

• Manage access and permissions with different user roles

• Use built-in or add custom anonymization of data

• Manage and test AI models and override AI when needed

Learn more about SupWiz’ features for enterprises