SupWiz’ AI solutions support your enterprise and help you stay compliant
Work with AI that fully meets the industry standard when it comes to security, data handling, GDPR, auditing, and related subjects.
GDPR Compliance
SupWiz’ AI solutions comply with GDPR and contain the features that enable you to comply with GDPR. Learn more about our fully GDPR cloud providers here.
Cloud Sovereignty: Schrems II
SupWiz offers different cloud storage options to ensure we meet the market’s most rigorous demands.
Data security
Security is a top priority in the company, and SupWiz’ products receive the top grade, A+, in SSLLabs’ security test. SupWiz employs industry-standard encryption for all data both at rest and in-transit. Bring-Your-Own-Key (BYOK) encryption is possible.
ISAE 3000 certificate
SupWiz has received the ISAE 3000 certificate, meeting our customers’ high expectations regarding security.
Built-in logging
The AI solutions have built-in audit and change logs for overview and control, with specific information such as IP addresses.
Anonymization
You can apply automatic detection and anonymization of specific data in SupWiz’ solutions - both with built-in anonymization and customized anonymization. All anonymization can be applied in-memory before any data is stored in a database.
Deletion of data
You can set automatic deletion of data in SupWiz’ solutions that e.g. follows your corporate standards.
Access management
Manage access to your SupWiz solutions with different levels of permissions for different users.
All our solutions are built WCAG compliant to ensure accessibility.
Active Directory integration
You can manage permissions and access to your SupWiz solutions with the system you are already using, e.g. Microsoft Active Directory.
End user identification and authentication
You can use national ID, custom user identification forms, or 2FA in your SupWiz bots to authenticate end users in chat conversations (e.g., SMS and email).
Extensive versioning features
Versioning in SupWiz’ solutions ensures that you can easily save and test your edits and revert to previous versions of e.g. a bot or AI model when needed.
Automatic testing
When making changes in your SupWiz solution, automatic testing capabilities will inform you about unexpected changes in e.g. bot behavior.
Multiple environments
Develop, test and roll out in separate environments for your SupWiz solution to stay in maximum control of updates.
Secure sandbox
Your SupWiz solution is in a sandbox that provides security and control.
Data ethics
At SupWiz we are committed to ensuring high standards within data ethics. Read our guiding principles here.
Explainable AI (XAI)
SupWiz always aims for explainable AI, with solutions that are transparent and enable you to explore the scoring of AI predictions and change or override the AI if needed.
Experts in Cloud Service Use
SupWiz CEO, Stephen Alstrup has been appointed part of the team of experts by the Danish Data Protection Agency. The group identifies practical solutions and measures for the use of cloud services, all within the framework of data protection rules.
Public Procurement Frameworks
We meet rigorous requirements set by public purchasing frameworks such as SKI. Read more about the SKI agreement here.
Learn how SupWiz can power great customer experiences in compliance with industry standards:
In 2022 SupWiz awarded the Børsen Gazelle 2022 for our innovative thinking!
If you want to know more about our company, the people, the technology - please do not hesitate to reach out to us.
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