Best-in-class phone support with SupWiz Voicebot
Offer quicker responses and less idle time for customers during calls with SupWiz’s
company-tailored voicebot.
No-code
required
Made for people with no programming skills.
Easy to
implement
Quick and easy to implement by using a single system.
Context-specific understanding
Using user-specific AI, it’s customized and trained for your organization.
Dialogue Insights
Get a deep understanding of your customers’ problems and needs.
Advanced Interaction
Interact with voice, key presses, SMS, or transfer to a human agent.
User-centric
Easily interrupt the bot, get transferred, or repeat a message.
Gains from a Voicebot solution
Improve customer satisfaction and solve phone queries fast
Your customers expect fast and reliable support that is convenient and consistent. SupWiz Voicebot helps your customers even outside regular working hours and increases customer satisfaction with less idle time for your customer while on the call queue.
Highly Customizable
Supwiz Voicebot is highly customizable at a company level to understand organization-specific language. It’s also possible to customize specific answers, business terms, and much more, depending on your needs.
For example, what could be understood as:
“Hello, I would like to speak to her.”
can be customized to be understood as:
“Hello, I would like to speak to HR.”
Streamlined Integrations
Supwiz voicebot integrates with call center solutions and IT service management systems to smoothly become part of support processes and improve your phone support.
The process
Building an advanced Voicebot does not have to be an advanced process. With SupWiz, the process is as simple as 1-2-3:
We train the underlying AI with your data to ensure the Voicebot understands your business from day one.
We assist you in building and adjusting your Voicebot according to best practices.
With a great foundation, you get a Voicebot with high performance from the start that is ready to impress.
Already have a chatbot?
If you already have a Chatbot, the implementation of the Voicebot is an even easier journey:
We make a copy of your Chatbot, ensuring that the Voicebot knows your business and it’s language from day one.
We then adjust the flows for your voice channel, making it more natural and functional to use for your customers.
The Voicebot then gets tested, tuned, and set up in your call center, making it ready to go live in a matter of days.
Voicebot analytics
SupWiz’ Voicebot solution contains a variety of valuable analytics. Among other things, the analytics show:
How your Voicebot performs
How you can improve your Voicebot
What your customers talk about
How other areas of your business can be improved to create better service and support
Voicebots built on Explainable AI (XAI)
SupWiz Voicebot are not black boxes - on the contrary: You get full insight into the decision-making of your Voicebot.
The Voicebots are transparent: You can explore in detail why the Voicebot responded the way it did, and you can easily change the behavior, if needed.
View other valuable enterprise features in SupWiz’ solutions
