SupSearch - the AI tailored search engine
Do you have trouble finding the correct information in a search engine even though you’ve typed in the right words?
SupWiz search engine is customized to your company and your end-users to vastly improve search results and user experience
This video is based on real results from a generic search engine.
What do our customers say about SupWiz Solutions?
SOME OF Supsearch key features
Better user experience
Easily find the information, regardless of spelling mistakes and mistypes
Integrates anywhere
Synchs data from your website, knowledge base, chats, and more.
No maintenance
The search engine will automatically update itself.
Get data insights
Identifies trends, user behavior, or knowledge gaps.
Improved performance
Get immediate access to the right information
Feedback Loop
Learn if the results are relevant for your customers
“67% of online visitors prefer self-service over human contact.”
Gains from SupSearch
Increased efficiency
When using SupWiz SupSearch internally, SupSearch makes it easier for your agents and employees to find answers to their questions at once, allowing them to dedicate more time to provide extraordinary service.
Insights into searches and knowledge management
SupWiz’ SupSearch solution contains a variety of valuable analytics. Among other things, the analytics show:
What are your users searching for?
Are the results relevant for users?
How can you improve your knowledge base?
How other areas of your business can be improved to create better service and support
Streamlined integrations
SupWiz SupSearch integrates all your knowledge sources: FAQs, guides, websites, historical data or call center solutions, and ITSMs (e.g. Zendesk, Genesys, Puzzel, etc.) to gather relevant information.
It then updates automatically to keep up with new knowledge, requiring no maintenance.
Applicable anywhere
SupSearch can be applied anywhere to enhance performance and user experience:
Chatbots
Livechats
Websites
ITSMs, and much more.
Generative AI AI Search Engine
Use SupWiz customized search engine, SupSearch, to find relevant and accurate information, and based on that information the generative AI (ChatGPT) writes a natural and smooth reply in plain language. In that sense you get a customized search engine, that combines smoothness and correctness.
The process
Building a custom search engine does not have to be a complex process. With SupWiz, the process is simple:
SupWiz AI scans your website, and other relevant knowledge sources to train the underlying AI with your data and ensure that SupSearch understands your business from day one.
We assist you in building and adjusting your SupSearch according to best practices.
With a great foundation, you get an AI search engine (SupSearch) with high performance from the start that is ready to impress: The customized AI effortlessly finds the relevant information providing relevant and customized results to your users.
Use data insights to identify trends or knowledge gaps and train your SupSearch to perform even better!
SupSearch + Chatbot
SupSearch can be a quick tool to speed up the implementation of a chatbot or can be used to expand a chatbot’s capabilities.
Chatbots typically answer users’ most common questions, but then what happens with the not-so-common questions, also known as long-tail questions? In such cases, we can try finding relevant answers using SupSearch, and continue the dialogue using ChatGPT – one could then say we have chatbots for the long tail.
Get relevant results with fewer keywords
Learn how SupWiz can power great customer experiences in your organization.
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SupSearch - Use Case
