9th of March 2020
Aalborg Forsyning implemented our live chat solution SupChat as a first step towards a chatbot.
“SupWiz understands our needs and delivers customized solutions instead of standard ones as many other suppliers”
Externally, Aalborg Forsyning strives to give an excellent experience to their customers and partners when they reach out - that is why they want their solutions to match today’s demand on digital services. Internally, they focus on low costs, increased effectiveness and intelligent use of the many data they have about their customer’s utilities.
“To start our chatbot project in a safe way we wanted to begin by implementing a simple live chat to see what kind of customer queries we will receive on this channel – this way we are forming the basis for our upcoming chatbot. We are very satisfied with SupChat and actually see it as an onboarding process for our new “colleague” (chatbot) – a colleague that never goes home! ”
– Lars Jensen, Customer Director at Aalborg Forsyning.
At SupWiz, we look forward to keep making smart AI solutions for Aalborg Forsyning including an upcoming chatbot. CEO at SupWiz, Stephen Alstrup says:
“We are pleased by our customers being satisfied with our stand-alone chat framework SupChat. It is simple, stabile and underpins all kind of GDPR regulations as well as making life easier for service agents, giving insights to improve performance and a better live chat experience for our customer’s customer. A bonus is that it is super easy to get linked to our chatbot whenever the customer wishes to do so.”
About Aalborg Forsyning
Aalborg Forsyning is comprised by several utility companies owned by Aalborg Municipality - the third largest municipality in Denmark. Aalborg Forsyning supplies their customers with district heating, gas and water as well as they drain off waste water, collect garbage and offers energy consulting services. Their mission is to create sustainability and safety - also for the upcoming generations.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Stofa, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.