Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.
SupChat: Proactive livechat and streamlined integration
Municipality Chatbot: Danish Example for EU
The largest municipality in Denmark, the City of Copenhagen, presented their digital journey at the world’s leading event for public sector innovation, and how they implemented SupWiz AI solutions to improve their service and support by evaluating and adjusting data – raising the bar for conversational AI!
Multilingual customers but limited support agents?
Chatbot: bridging the way to self-help
Like many insurance funds, IDA Forsikring experiences a high volume of inquiries from its members and at the same time wants to deliver extraordinary service. Therefore, IDA Forsikring has implemented SupWiz SupChat (live chat) and Chatbot to improve the member service experience as well as employee efficiency.
eHealth portal: Agile response to the pandemic with chat(bot)
Leading Newspaper use advanced AI for customer support
Digitization of the unemployment insurance industry with SupWiz
International Travel Company: Faster replies and increased efficiency with Supchat
Largest unemployment fund (AKA) offers extraordinary member service with live chat and chatbot
Increased accessibility, automation of tasks, as well as personalized service are just some of the things that the members of Akademikernes A-kasse (AKA) can experience with SupWiz’ live chat and Chatbot. These solutions support AKA’s membership services, improving the experience for both members and employees.