Use Generative AI Safely
Generative AI can produce incorrect or hard to control answers, but we have several tools to eliminate these hallucinations.
By combining generative AI with SupWiz, we aim to regain content control and ensure responsible AI use.
Steps to Eliminating Hallucinations
We prioritize keeping control over the AI, so you decide when and how to use generative AI. Here are some ways we do this:
Confidence scores: Are values showing how sure the AI is about its prediction or decision.
Combining different AIs: AI can do different things like classify, search, or generate text. By combining different types of AI, we make sure each one works its best.
AI Compliance & GDPR
When using Generative AI with SupWiz, we ensure GDPR compliance – your data stays in EU, your data is not shared with others (including OpenAI), and your data is not used for any other customers or purposes other than providing the SupWiz’ product to you. We offer several options to ensure this:
Microsoft Azure
SupGPT
Your own LLM
Use your own LLM together with SupWiz solutions to achieve control over the output, and reduce the likelihood of hallucinations.Need more details? Explore more of SupWiz enterprise compliance and SupWiz data ethics principles.
A Practical Use Case: Creating Daily Value
A bot that matches your users’ tone
Enhance user’s interaction with a bot that ensures that the conversation remains natural and empathetic.
We analyze user sentiment in real-time to adjust the tone and style of AI-generated responses accordingly. This means the bot can seamlessly switch to a more professional tone if a user seems frustrated.
GenAI in SupWiz Solutions
GPT-based bots
The fastest and easiest way to set up a chatbot or extend an existing chatbot with personalized answers:
Step 1: SupWiz scans your knowledge sources to create a custom AI Search engine, continually learning and optimized for users.
Step 2: When a user asks a question, in chat, email, etc. SupWiz’s NLU (natural language understanding) correctly identifies the query.
Step 3: Use Generative AI to create smooth, natural answers customized to your company and users
A Hybrid Chatbot
Enhance your chatbot’s capabilities by combining integrations and more with traditional flows.
Expand your GPT bot with integrations to external systems to handle advanced queries, solve problems automatically and increase automation.
Overall, the flexibility and versatility of a hybrid bot enables it to deliver a superior user experience compared to a chatbot limited to a knowledge base.
OTHER GENAI FEATURES IN OUR BOTS
More features to improve the experience of users and agents across all bots - email, chat, voice, etc.
Gains with SupWiz AI & Generative AI
Happier agents
Agents spend less time updating answers and more time improving the CX journey.
Increased self-service
Enrich your Chatbot with Generative AI, bridging communication gaps for long-tailed questions.
Accurate & Tailored
Provide accurate answers to users in a smooth and natural dialogue.
Generative AI in other SupWiz solutions
SupChat (live chat) + GenAI
Streamlined user interactions: Agents swiftly access accurate information, autogenerate responses, and send them in real-time to users.
No more manual searching through knowledge articles; SupWiz AI selects the right one automatically.
Agents create answers effortlessly and share relevant links with a single click.
Summarize conversations, speeding up issue resolution.
Customize response tones for friendlier interactions.
SupSearch (search engine) + GenAI
When adding generative AI to SupWiz's powerful search engine (SupSearch), users can ask follow-up questions and get clear, natural-language answers, all without needing a chatbot.
SupSearch is 12 times more effective than traditional search engines right from the start, making it easier for users to find the right information.
Speech Analytics + GenAI
Make Q&A of calls a breeze.
Summarize calls: Get a brief overview of conversations with users without reading long transcriptions.
GETTING STARTED: MINIMAL EFFORT MAXIMIZING IMPACT
If you’d like to learn more about the differences between SupWiz and ChatGPT, follow the link below for a more detailed overview.
The hype (and we understand why) around ChatGPT has been huge.
Do you want to learn more about SupWiz and how advanced AI can improve the service and support in your company?
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