SupWiz solutions at Aalborg forsyning

“To start our chatbot project in a safe way we wanted to begin by implementing a simple live chat to see what kind of customer queries we will receive on this channel – this way we are forming the basis for our upcoming chatbot. We are very satisfied with SupChat and actually see it as an onboarding process for our new “colleague” (chatbot) – a colleague that never goes home!”

— Lars Jensen, Customer Director at Aalborg Forsyning

Are you also interested in improving the customer experience in your company?

Aalborg Forsyning and SupWiz stories

Featured

Aalborg Forsyning, SupChat, Chatbot

Need a chatbot but don't have a chat function yet? Do as Aalborg Forsyning!

Aalborg Forsyning, SupChat, Chatbot

Aalborg Forsyning implemented our live chat solution SupChat as a first step towards a chatbot.

Externally, Aalborg Forsyning strives to give an excellent experience to their customers and partners when they reach out - that is why they want their solutions to match today’s demand on digital services. Internally, they focus on low costs, increased effectiveness and intelligent use of the many data they have about their customer’s utilities.

Aalborg Forsyning, SupChat, Chatbot

Stay up to date on product news, events and more - sign up for SupWiz’ newsletter.