17th of June 2020
SupWiz’ live chat framework SupChat has a new AI feature, which lets agents work a lot faster by suggesting relevant messages during live chat conversations.
AI for canned message prediction is the major, new feature in the most recent SupChat release. It is a feature that makes SupChat stand out in the crowded market of live chat solutions, where few providers offer live chat with built-in AI assistance.
How does it work?
The AI for prediction of canned messages analyzes the messages from the user, and then suggests what the relevant canned message is likely to be as a response. Then the agent can simply click on a message to add it to their chat reply and thereby answer the user’s question in an instant.
Why is it helpful?
The AI predictions help agents work faster because they can respond faster. The feature is very effective when users ask questions that require an elaborate explanation or ask routine questions that agents would otherwise have to type in many times a day: SupChat now predicts and presents the relevant replies to agents and enables them to respond with the click of a button.
The result is increased employee satisfaction as agents get a tool that assists them in the everyday and enable them to work smarter and faster when handling chat conversations.
Learn more
SupChat can be used as a standalone live chat solution on your website but can also be combined with SupWiz’ chatbot solution to relieve agents and create seamless handovers from chatbot to human agent in chat conversations. In the same way, you can also use a SupWiz chatbot in your Zendesk chat.
If you would like to learn more about the new AI predictions in SupChat, how SupChat works with a SupWiz chatbot or something else, then reach out to SupWiz to schedule a demo.
About SupWiz
SupWiz delivers next generation AI software for customer service and support. This includes chatbots, ticket routing, email-sorting, knowledge article matching, and much more. The solutions for example enhance existing systems such as Zendesk, Remedy and ServiceNow with advanced AI and machine learning. SupWiz’ customers today include NNIT, One.com, TV2, Stofa, and many more.
SupWiz is founded by world-leading AI researchers and the CEO has previously founded and built a global software company with great success.