October 1, 2021
International travel company, employs next generation live chat solution, SupChat to support their international customer base.
Team Supervisor at international travel company says: “The reason for choosing SupChat is that we deal with air passengers. We need a solution that helps in a fast and simple way, for both our agents and customers.”
SupChat is built around AI. It predicts and suggests relevant responses, making the agents’ work faster and more consistent. The managers can access a range of detailed statistics giving insight about customers and agents.
“The company is also a tech-based company, and we continually investigate in data- and cutting-edge technology to make our website easy to use and make our customers’ claims even smoother”, adds the Team Supervisor.
One of the world's largest travel companies
HElps millions of passengers
Work in 30 nations
Support in 16 languages
The live translations feature in SupChat allows the company’s agents to provide multilingual support when they do not speak the same language as their customers.
““Live chat translation tool is very important to us, as we offer support in 16 languages, but don’t always have agents for all the languages.” ”
ABOUT SUPWIZ
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.