7th of September 2020
“We would highly recommend SupWiz as a vendor of chatbots due to their unique approach and advanced AI technology with expertise in algorithms and their focus on the customer experience”, says Martin Wickings, Senior Business Developer at Stofa.
Stofa uses SupWiz live chat (SupChat) and chatbot for their first-line customer support, where thousands of customers get help with their queries.
Improving both the experience and the automation
When Stofa selected SupWiz solutions for customer support the goal was: improving customer experience and automation.
Martin Wickings tells:
“Our purpose with a chatbot was improving our customer experience while reducing our costs to serve through automation. We chose SupChat combined with the chatbot, as it is a unique live chat solution making service agents work together to give quick replies. Also, we experience a huge difference in waiting time as our customers get instant replies today”.
Stofa receives queries from their customers regarding everything from invoices, consumption, moving residence to technical support. Hence, we are glad to make a difference at Stofa’s customer support with our chatbot and SupChat, which is a 100% GDPR compliant live chat solution including AI elements that helps service agents.
“It is a pleasure that Stofa has chosen SupWiz in their innovative approach to integrate new technology in their business processes. Stofa is a front-runner in their industry when it comes to AI technology, and we are looking forward to continue achieving great results with them.” says Stephen Alstrup, CEO at SupWiz.
About Stofa
Everyday Stofa fights for even better digital experiences to the benefit of people and businesses in Denmark. Today Stofa delivers TV, internet and telephony on a future-proof technological platform based on both fiber and coax-cable. Therefore, Stofa can deliver fast and stable internet, good TV content, digital Smart-TV services and telephony to their 480.000 customers at competitive prices.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket analyzer, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, BMC Remedy and ServiceNow with advanced AI that improves both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end users and customers include NNIT, One.com, ATP, Stofa, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.