IDA Forsikring

Chatbot: bridging the way to self-help

Chatbot: bridging the way to self-help

Like many insurance funds, IDA Forsikring experiences a high volume of inquiries from its members and at the same time wants to deliver extraordinary service. Therefore, IDA Forsikring has implemented SupWiz SupChat (live chat) and Chatbot to improve the member service experience as well as employee efficiency.