We are excited to announce that SupWiz is now working with Stofa on developing artificial intelligence tools to assist Stofa’s support agents and improve response times and precision in customer support.
SupWiz at ComputerWorld customer service event
SupWiz to speak at event on the future of customer service
Personalization and Machine Learning – Are We There Yet?
Everyone has come to expect relevant content when they’re in the digital arena. Everyone’s talking about delivering just that. Personalization is everywhere. But the truth is that no person is smart enough to deliver it. And no person ever will be. If we are to deliver on the promise of personalization, machine learning and the democratization of it, is essential.