2nd of May 2023
AI is a huge game-changer within service and support, and to deliver the best experience for users, we need to know how humans and technology complement each other because both offer something valuable for different tasks.
The largest unemployment insurance fund, Akademikernes A-kasse (AKA), has a special focus on how we can trust technology in doing its tasks and let the humans in the organization do what they do best.
What do humans and AI offer?
SupWiz AI processes a lot of data at the same time, handles eg., frequently asked questions, and automates tasks.
Humans have feelings and empathy, which are great features when talking with members at AKA who e.g., have lost their job or financial services - the AI automates tasks so agents can get more time for complex tasks, putting their energy into emphatic and customer-centric service.
Get inspired by Malin Marker Persson, former CIO at Akademikernes A-kasse, speaking about how they use the qualities of both parties at AKA.
Do you also want to improve the user experience in your organization?
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