Closer to members with increased accessibility

The largest unemployment insurance fund in Denmark, Akademikernes A-kasse, uses SupWiz AI to get valuable insights into the members’ habits and needs. With no customer data, the Chatbot and SupChat have seamlessly worked alongside agents - a game-changer during peak times - enhancing employee and member satisfaction alike.

Largest unemployment insurance fund in Denmark

24/7 availability, task automation and personalized service

Improved member and employee satisfaction

In-depth understanding of members’ habits and needs

Integration into CRM (Netcompany)

AI IVR

 
 

SupWiz AI solutions at Akademikernes A-kasse

 

Chatbot

SupChat

Voicebot

Speech Analytics

 

Easy integration into

 
 

AKA and SupWiz Stories

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Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.

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Top CIO Driving Digital Change!
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Malin Marker Persson, former Development & Digitization Director at Akademikernes A-kasse (AKA), is in the top 5 of the best CIOs in Denmark! Congratulations!

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How humans and AI complement each other
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How humans and AI complement each other
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AI is a huge game-changer within service and support, and to deliver the best experience for users, we need to know how humans and technology complement each other because both offer something valuable for different tasks. Listen to Malin Marker Persson, former CIO at Akademikernes A-kasse, speaking more about it here!

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Digitization of the unemployment insurance industry with SupWiz
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AKA, Insurance, Chatbot, SupChat
Digitization of the unemployment insurance industry with SupWiz
AKA, Insurance, Chatbot, SupChat
AKA, Insurance, Chatbot, SupChat

SupWiz delivers high-quality results within the unemployment insurance field, which uses SupWiz products to offer extraordinary membership services.

AKA, Insurance, Chatbot, SupChat
AKA, Insurance, Chatbot, SupChat
Largest unemployment fund (AKA) offers extraordinary member service with live chat and chatbot
AKA, SupChat, Chatbot
AKA, SupChat, Chatbot
Largest unemployment fund (AKA) offers extraordinary member service with live chat and chatbot
AKA, SupChat, Chatbot
AKA, SupChat, Chatbot

Increased accessibility, automation of tasks, as well as personalized service are just some of the things that the members of Akademikernes A-kasse (AKA) can experience with SupWiz’ live chat and Chatbot. These solutions support AKA’s membership services, improving the experience for both members and employees.

AKA, SupChat, Chatbot
AKA, SupChat, Chatbot
Akademikernes A-kasse select SupWiz as AI chatbot partner
AKA, Insurance, Chatbot
AKA, Insurance, Chatbot
Akademikernes A-kasse select SupWiz as AI chatbot partner
AKA, Insurance, Chatbot
AKA, Insurance, Chatbot

We are excited to announce that Akademikernes A-kasse has selected SupWiz as AI chatbot partner in order to offer an even better service to its members.

AKA, Insurance, Chatbot
AKA, Insurance, Chatbot
 

Terese Thomsen
Project Manager at AKA

 
“The chat has a very high rating amongst our members. We have experienced a high demand and our members are very pleased with the new customer service opportunities and it’s broad spectrum.”
— Terese Thomsen

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Phone: +45 60 84 87 89
E-mail: contact@supwiz.com