In a recent article by SITS Insight, we delve into an often overlooked aspect of service and support teams – leveraging AI as your agents’ wingman.
SupWiz AI Co-pilot has been highlighted in the conference ServiceDesk & IT Support Show’s news platform, SITS Insight, focusing on how the AI Co-pilot can optimize many different steps of an agent’s daily operations.
see an example of a chatbot helping agents
SITS - The Service Desk & IT Support Show
SITS Insight is a part of the Servicedesk & IT Support Show in London, where our CEO & Co-founder, Stephen Alstrup, has been invited to take the spotlight and share insights focusing on how to navigate generative AI with an ethical perspective! Learn more here.
About SITS Insight
SITS Insight is the resource for IT service management and service desk news, opinion, comment and debate. Discover all the latest news online now
Abot SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units), as well as private organizations.
Other stories
