4th of May 2022
TV 2 in Denmark are now using both Chatbot and Emailbot to improve their customer service and support.
Many TV 2 users are more comfortable using the Email channel for questions. Therefore, TV 2 decided to hire another “employee” to their support: TV Torben – the Emailbot. Pernille Sønderlund, Team Manager at TV 2, is very pleased with the Emailbot:
“We quickly saw an improvement after implementing the Emailbot, where the Emailbot was assisting the customer consultants, giving them more time to provide a better service.”
In 2019 TV 2 implemented SupWiz Chatbot to their support team to improve the customer experience. The Chatbot, also called TV Tove, and TV Torben are together helping the consultants by automatically answering several queries so that customers don’t have to wait for the next available employee – bots as employees are available 24/7 even during holidays.
When adding the Emailbot to their support team, TV Torben takes care of the more text-heavy inquires, and the Chatbot handles the short and simpler ones – a so-called win-win for all TV 2 users.
“We are very satisfied with the bots - they make it possible to give our customers fast and consistent responses.”
Easy and fast setup with SupWiz solutions
With SupWiz solutions you can combine statistics for the channels with consistent data. Therefore, when implementing the Emailbot, TV 2 uses the insights e.g., data and experiences from the Chatbot.
Louise Andersen, Back Office Manager at TV 2, is also very satisfied with setting up the bots:
“We have integrated the Emailbot as we have done with the chatbot, into our already existing support setup in Zendesk, which have meant an easy implementation of the SupWiz solution.”
SupWiz makes it possible for companies to provide support via several communication channels and gather all information in one place– a simpler way to make extraordinary customer service and support.
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About TV 2
The state-owned liability company TV 2 DANMARK A/S is a Danish public service TV station, and their main channel has been the most watched channel in Denmark. TV2 has over 7 TV channels and a variety of digital media.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2 and many more.
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