29th of November 2023
At the forefront of innovation, SupWiz has recently secured a significant InnoBooster Grant from Innovationsfonden (Eng. The Innovation Fund) to fund part of our development into Large Language Models (LLM) and how to use them in AI Bots!
At SupWiz, we’re thrilled to announce that we have received invaluable support from the Danish Government foundation, Innovationsfonden. This uplifting news marks a significant step forward in our journey towards innovation and growth. As proud participants in the esteemed "InnoBooster" program, we extend our heartfelt gratitude to the Danish Government for their generous support. Together, we are fostering groundbreaking technology and research, contributing to the flourishing business landscape in Denmark.
InnoBooster has helped accelerate SupWiz and is part of the reason we today have deployed our AI Platform in addressing thousands of customer service requests every day - benefitting millions of end-users across the globe!
Transforming LLM Challenges
At SupWiz, our commitment to pushing the boundaries of AI and algorithms is not new – we’ve been in the LLM game for a while now, making significant contributions to the ever-evolving AI field!
Check below some of the challenges with current LLMs vs. SupWiz AI: We remain steadfast in overcoming these challenges, propelling us into a future where GenAI redefines the possibilities.
What is InnoBooster?
This funding initiative, administered by the Innovationsfonden, stands out as Denmark's premier financial support program, specifically designed to aid small and medium-sized enterprises (SMEs) in their research and development endeavors.
To qualify for InnoBooster, companies must demonstrate the novelty of their development activities, showcasing outcomes that significantly differ from existing market offerings. Additionally, they must articulate the potential for substantial value creation, competitive advantage, and long-term profitability through the proposed solution.
Moreover, projects must align with one of three thematic areas:
1) green research and technology development,
2) life science, health, and welfare technology, or
3) strategic and challenge-driven innovation in new technologies.
SupWiz success in securing InnoBooster funding not only validates our commitment to innovation but position us strategically to contribute to Denmark's growth and technological advancement.
About the Innobooster Program
Innobooster focuses on catalyzing innovation within Danish SMEs by facilitating the hiring of academic and research personnel, procurement of research and development services, and other groundbreaking innovation activities. The program aligns with Innovationsfonden's overarching mission to support the transformation of innovative ideas into solutions that contribute to advanced technology and knowledge development, ultimately fostering growth and employment in Denmark.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2, and many more.
Learn how SupWiz can power great customer experiences in your organization:
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