Easy and fast extension from chat to email
After adding SupWiz Chatbot, the leading TV station TV 2 also wanted to accommodate their customers on the email platform – both bots giving immediate answers! TV Torben, the Emailbot, takes care of the more text-heavy inquiries, and TV Tove, the Chatbot, handles short and simpler ones – a so-called win-win!
Leading television station in Denmark
1 million users on streaming service
Launched in 2 weeks
Shorter chat dialogue
Easy and fast extension from Chatbot to Emailbot
71% automated by the Chatbot
Integration to Zendesk
SupWiz AI solutions at TV 2
Easy integration into
TV 2 & SupWiz Stories
Hiring another “employee” to their service team, TV 2 will now be able to provide an extraordinary customer service to their customers with both TV Tove, the Chatbot, and TV Torben, the Emailbot.
Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.
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