Easy and fast extension from chat to email

After adding SupWiz Chatbot, the leading TV station TV 2 also wanted to accommodate their customers on the email platform – both bots giving immediate answers! TV Torben, the Emailbot, takes care of the more text-heavy inquiries, and TV Tove, the Chatbot, handles short and simpler ones – a so-called win-win!

Leading television station in Denmark

1 million users on streaming service

Launched in 2 weeks

Shorter chat dialogue

Easy and fast extension from Chatbot to Emailbot

71% automated by the Chatbot

Integration to Zendesk

SupWiz AI solutions at TV 2

 

Chatbot

Emailbot

 

Easy integration into

 
 

TV 2 & SupWiz Stories


The only way to fulfill the demanding requests from our customers is by using a chatbot from SupWiz. Not only does the chatbot from SupWiz solve customer queries fast it also does it with a seamless integration with our backend.
— Kristian Petersen, Head of Customer Operations at TV 2
We quickly saw an improvement after implementing the Emailbot, where the Emailbot was assisting the customer consultants, giving them more time to provide a better service.
— Pernille Sønderlund, Team Manager at TV 2.

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