12th of October 2022
How do you implement a Chatbot during a critical time?
The Danish eHealth Platform, sundhed.dk, has proven it is possible hiring an AI colleague to support agents even while under huge pressure.
Sundhed.dk captivated KISS conference attendees with their digital journey – addressing how they succeeded in the race against the clock during a pandemic, building and using a chatbot that proves to be a crucial aid in handling labor shortages and constant changes in processes during Corona.
Thank you to everyone who joined us, for your incredible feedback and interest.
Succesfull support
Sundhed.dk received thousands of chats after introducing chat support. Today the Chatbot at sundhed.dk handles almost all incoming chats - not only Corona-related queries, but also many other general health-related queries providing the citizens with availability and faster replies.
Easy-to-implement AI solutions
At SupWiz, we focus on the end-users and our customers’ language - every solution is tailored to your needs. But more than that our solutions are easy to implement and maintain, making sure to give your agents and end users a great experience in the dialogue with your new AI colleague.
What is KISS?
The "KISS 2022" conference focuses on the challenges and opportunities you face in both customer service, customer experiences, IT service, support, and the technical solutions available.
Do you also want to improve the member experience in your company? Contact us today
Read more about sundhed.dk’s digital journey here
Read other stories here
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