29th of August, 2023
The First European Digital Health News Portal in Europe brings attention to the efficiency and citizen-friendly service of the sundhed.dk Chatbot, leveraging AI with Minimal Resources to support Denmark's citizens.
The Danish Health Authorities’ eHealth platform, sundhed.dk, and their implementation of SupWiz AI solutions, has been selected as an outstanding use case by Digital Health News due to e.g., the fast implementation process and how we acknowledge the concerns regarding data usage and AI within the health industry.
“SupWiz constantly monitors recommendations from authorities and data ethics organizations to ensure best practices for compliance and the use of cloud services.”
(Digital Health News (2023): Healthcare Chatbot: Expand Support with Ease)
Our expertise in data security is among other things based on SupWiz CEO & Co-founder, Stephen Alstrup, who is also an Algorithm Professor and advisor for the Danish Data Protection Agency, which identifies possible and practical measures that may ensure the use of cloud services in compliance with data protection law.
Furthermore, the web based platform highlights e.g., how sundhed.dk expanded their health support quickly and easily with SupWiz Chatbot - leveraging AI with minimal resources to Danish citizens!
You can read the whole article here.
The sundhed.dk Use Case
Sundhed.dk has faced a substantial surge in requests from Danish citizens and has swiftly expanded its support and effectively adapted to the ongoing changes in queries due to the ongoing changes within the Health Industry. To accommodate these changes, sundhed.dk uses the Chatbot and Emailbot from SupWiz to solve urgent needs for support and provides a nice citizen experience.
"Today, sundhed.dk has the most effective and professional user support in the healthcare system,"
(Sundhed.dk, eHealth conference in the Nordics)
Sundhed.dk's Chatbot runs 24/7, automatically handling 88% of incoming queries. The chatbot thus provides increased availability for citizens and allows them to reach support outside opening hours.
About Digital Health News
DIGITAL HEALTH NEWS is the first European digital health news portal and one of the most visited sites on the Internet for digital health decision-makers, professionals and stakeholders looking for the latest digital health breaking news.
About sundhed.dk
Sundhed.dk is the official portal for the public Danish Healthcare Services and enables citizens and healthcare professionals to find information and communicate. The portal facilitates patient-centered digital services that provide access to and information about the Danish healthcare services.
Behind sundhed.dk are the regions, municipalities, and the Ministry of Health. Sundhed.dk has a board of directors and a steering committee. Sundhed.dk's secretariat is responsible for the development, maintenance, and operation of the portal and associated apps.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2 and many more.
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