Zendesk attending partner meeting at SupWiz HQ.
Left-to-right: SupWiz co-founders Mathias Knudsen, Søren Dahlgaard and Stephen Alstrup. Zendesk co-founder Morten Primdahl, Zendesk VP & GM Jason Maynard, Zendesk Data Scientist Chris Hausler.
2th of September 2019
SupWiz is now official partners of Zendesk - the world’s leading customer service company with more than 130,000 customers across the globe.
Partnership with a world leader within customer service
We are extremely proud being selected as Zendesk partners, and customers are already benefitting from this partnership across the globe. When customers choose a solution through our collaboration, the set-up process is easy and includes minimal change for both customers and agents.
”This partnership means that our breakthrough AI chatbots will act as any other support agent in Zendesk. We see this as a great opportunity for SupWiz to deliver our world leading AI platform to even more companies across the globe“
- Stephen Alstrup, CEO at SupWiz
How does it work?
SupWiz use advanced AI technology and customize it to every single company – building a unique AI-model for each. This way the companies get a customized chatbot, which makes it possible to take over even complex dialogues. A customized chatbot allows users to perform advanced self-service tasks such as booking a meeting, checking order status or even resetting a wifi router.
SupWiz chatbots will function as any other support agent in Zendesk – just like a colleague to the human supporters. That includes pick up incoming chats, help customers, and transfer the chat to a human agent if the customer wishes so.
About Zendesk:
Zendesk makes better experiences for agents, admins, and customers by offering a customer service and engagement platform that scales to meet the needs of any business.
“There is a distinct need and desire in the market for advanced AI chatbots. SupWiz delivers value to their clients, which benefits millions of end-users across the globe. Zendesk is excited about the potential for this valuable partnership.”
- Billy Robins, Director of Business Development at Zendesk
Read more about our partnership with Zendesk here:
https://www.zendesk.com/blog/cure-support-stagnation-new-integration/
Want to get started with SupWiz for Zendesk? Please visit the link below:
https://www.zendesk.com/apps/chat/supwiz/