15th of April 2021
SupWiz is pleased to be chosen into a strategic partnership by Puzzel - the leading innovator of cloud-based contact center solutions.
The partnership will enable Puzzel-customers to add-on a SupWiz chatbot into their contact center solution. With SupWiz’ out-of-the-box integration to Puzzel the chatbot acts as an agent in Puzzel’s contact center solutions by solving complex tasks such as paying an invoice, reset a password or inform about delivery status. When needed, it also requests call-backs or transfers to human colleagues in Puzzel’s solutions.
Robert Wiles, Partner Channel Director at Puzzel, commented:
“We’re very excited about this partnership and welcoming SupWiz to the Puzzel Neighbourhood. SupWiz is perfectly aligned to help our customers and partners amidst increasing demand for a seamless and efficient experience. SupWiz’s mission to increase customer satisfaction is strongly aligned with Puzzel’s strategy, and we’re excited that we’re working together to provide a more seamless experience to customers.”
Norlys - one of the largest utility concerns in Denmark is a joint customer of Puzzel and SupWiz. Norlys provides chat support to their customers, using Puzzel’s chat solution, where the SupWiz chatbot is integrated to help the agents handling customer queries.
Stephen Alstrup, CEO at SupWiz says: “SupWiz are very honoured to be in a partnership with Puzzel. We are truly impressed by how Puzzel integrates advanced technology in their contact centre solutions – and are proud of now being a part of that. Today we have several large enterprises as customers, and now we are looking forward to expanding our customer portfolio even further, by helping Puzzel customers with automating and assisting their end-user queries to create even better user and employee satisfaction.”
Stay tuned at the Puzzel-SupWiz partnership
Puzzel and SupWiz are regularly hosting combined events about how our partnership creates value for the customer experience. Stay tuned here for the next event.
Read the full press release about out partnership at Puzzel
Find SupWiz at Puzzel’s market place here
About Puzzel
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Its award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omnichannel and AI-enabled Contact Centre, advanced email and Ticketing and Workforce Management, which are easy to use, quick to set-up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through the Puzzel Marketplace. Based in Norway, and with offices across Scandinavia, Europe, the UK and Asia, Puzzel works with more than 1,000 customers across 40 different countries, helping them to achieve success beyond voice, connected experiences and deeper employee engagement. For more information, please visit www.puzzel.com.
About SupWiz
SupWiz delivers next-generation AI solutions for customer service and support, including chatbots, voicebots, live chat with AI Co-Pilote, AI-based ticket routing and more. With deep integrations, SupWiz solutions can enhance existing systems, creating streamlined end-user experiences. Today, SupWiz are trusted by some of the largest public organisations and private companies across sectors such as energy, pharma, media, transport and more. SupWiz AI solutions are used by thousands of agents benefiting millions of end-users in multiple languages, in 150+ countries. For more information, please visit www.supwiz.com