13th of April 2021
With the launch of the Norwegian chatbot, one.com offers tailored chat support in Norway.
“With the Norwegian chatbot we can both offer chatbot support outside opening hours as well as serve our customers in the Norwegian language”, says Mikkel Nedza, Head of Business Intelligence at one.com.
As one of Europe’s leading hosting companies, one.com experiences high volume of requests, helping millions of customers. The company is expanding, having acquired two Norwegian web hosting companies in 2019: SYSE and Digital Garden.
“Implementing chatbot and supporting agents at one.com has proven to create a true value. The chatbot is able to assist the agents by welcoming all customers, investigate issues by asking in-depth questions, do look ups in database before handing over to an agent.”
- Mikkel Nedza, Head of Business Exellence at One.com
The Norwegian chatbot allows one.com to handle simple and well-known issues effortlessly. It lets the agents handle more complex and time-consuming cases as well as helping to balance peak periods while providing with great insights.
SupWiz chatbots are built with the most recent and advanced AI and Natural Language Understanding (NLU) technology. Combined with data, the chatbots understand your customers and context, and solve problems with very high accuracy. A SupWiz chatbot can help solve your customers’ problems 24/7, it responds instantly, and solves problems automatically by integrating deeply into your CRM system, backends and databases.
SupWiz’ chatbot helps one.com to improve their customer service and support in a wide range of areas. You can read more about their business case here.