Urgent need, rapid implementation

In a blink, the biggest energy company in Denmark, Andel Energi, transforms their customer service with a rapid Chatbot integration, addressing the urgent need for assistance to handle thousands of inquiries from their 1 million customers. Energitte, the Chatbot, handels 78,2% of all incoming chats - assisting both agents and customers!

Biggest energy company in Denmark

78,2% Chatbot Automation

4-week implementation

Chatbot and SupChat (live chat) implementation

1 million households

4.500 calls per hour during peak period

70.000 backlog emails

EU-owned cloud solution

Next steps: SupSearch & Internal Chatbot


 
 

SupWiz solutions at Andel energi

 

Chatbot

SupChat

SupSearch

 

EASY INTEGRATION INTO

 
 

Andel Energi and SupWiz stories


Human resources should prioritize tasks that enhance the customer experience and create true value, leaving routine tasks like providing invoice information to the Chatbot.
— Marthine Dahl, Performance and Project Manager at Andel Energi

Marthine Dahl
Performance and Project Manager at Andel Energi


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