The Danish Environmental Protection Agency journalizes all inquiries received, and they do so in F2, where the inquiries are categorized and solved. Because of SupWiz’ integration, the Chatbot automates processes by journalizing the incoming inquiries by itself which give the users a fast response! More than that agents get insights into what customers are writing about to continuously update and improve the bot!

Danish Environmental Agency

Automatic journalization of inquiries

92,6% automated by the chatbot

Integration to cBrain, F2


SupWiz AI solutions at the Danish Environmental Protection Agency

 

Chatbot

 

easy integration into

 
 

The chatbot has been met with positivity from both customers and employees. It has been a good process where we have felt well taken care of regarding building the bot, as well as getting an understanding of what it’s about.
— Mette Baadegaard, AC-Technician at The Danish Environmental Protection Agency

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Ministry of Environment and Food of Denmark and SupWiz stories


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