Helping the municipality help its citizens better

The City of Copenhagen, the largest in Denmark, and the second largest public employer uses SupWiz Chatbot and SupChat to improve their service and support – supporting a growing city without increased support resources.

Largest municipality in Denmark

+ 10.000 citizens YTY

+45.000 employees

350.000 tickets per year

105.000 annual support phone calls

Multi-tenant setup

Proactive support with 24/7 availability

Integration into Microsoft Teams & ServiceNow

Supwiz AI solutions at the Municipality of Copenhagen

 

SupChat

Chatbot

 

Easy integration into

 
 

Copenhagen Municipality and SupWiz stories

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Thomas Jørgensen
Office Manager in Copenhagen Municipality

 
“Today SupWiz AI platform is already handling 95% of all IT service tickets handled by telephone, saving our supporter’s time as well as solving the IT-users’ problem faster. We are very satisfied with the results delivered by SupWiz.”
— Thomas Jørgensen
The integration with SupWiz Chatbot into Microsoft Teams has increased the availability of our IT support and made it easier for our employees to get the help they need – whenever they need it.
— Benedikte Finken

Benedikte Finken
Product Owner in Copenhagen Municipality


Other stories


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