Helping the municipality help its citizens better
The City of Copenhagen, the largest in Denmark, and the second largest public employer uses SupWiz Chatbot and SupChat to improve their service and support – supporting a growing city without increased support resources.
Largest municipality in Denmark
+ 10.000 citizens YTY
+45.000 employees
350.000 tickets per year
105.000 annual support phone calls
Multi-tenant setup
Proactive support with 24/7 availability
Integration into Microsoft Teams & ServiceNow
Supwiz AI solutions at the Municipality of Copenhagen
Easy integration into
Copenhagen Municipality and SupWiz stories
The largest municipality in Denmark, the City of Copenhagen, presented their digital journey at the world’s leading event for public sector innovation, and how they implemented SupWiz AI solutions to improve their service and support by evaluating and adjusting data – raising the bar for conversational AI!
Being the most populous municipality in Denmark Copenhagen Municipality are now using SupWiz’ Chatbot together with Teams.
With improved citizen experience and increased efficiency, SupWiz helps governmental organizations in their digital transformation journey.
An innovative chatbot project - supported by the Innovation Fund Denmark - creates a completely new generation of AI chatbots generating an enormous export potential.
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