17th of March 2023
At SupWiz, we handle a large amount of user data from customers, members, citizens, employees, and other stakeholders. We delete, encrypt, segregate, anonymize, etc. customers’ data, but some customers still want their data to be stored with a cloud service operated and owned by a company based in the EU.
Experts on cloud use
Data Ethics, an independent ThinkDoTank, shares details about SupWiz’s process of becoming Schrems II compliant.
SupWiz CEO & Co-founder, Stephen Alstrup, is also part of an expert group that advises the Danish Data Protection Agency about cloud use: “(they) have been settled to investigate the situation further to come with recommendations. Yet, many companies and organisations cannot wait, so SupWiz took action.”
There has been so much talk and writing about Schrems II, so some companies and organizations have a very strong wish to use EU-based and owned cloud solutions only.
- Stephen Alstrup, SupWiz CEO & Co-founder
SupWiz wishes to meet such requirements by offering the alternative of using a fully European cloud provider for all our products.
Read below a short section from the article:
SupWiz sells chatbot solutions and automated solutions to streamline case processing for both public and private customers. The company currently offers its customers to store data with both Microsoft and Scaleway.
” I´m happy we now can offer both solutions to our customers” says Alstrup, whose price on Scaleway is a little higher than if the customer chooses Microsoft.
“We have to, because it’s simply more expensive, especially in our own staff resources, but it wasn’t a difficult choice. We are targeting large enterprises with high demands and just have to deliver”.
You can read the whole article here.
Data Ethics
We are committed to ensuring the highest standards for security, data handling, and accommodating our customers growing demands. You can read more about our Data Ethics here.
Do you also want to add Schrems II-compliant solutions in your company? Contact us today.
About Data Ethics
DataEthics is a politically independent ThinkDoTank based in Denmark with a European (and global) outreach.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.
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