Strong Partnership: NNIT and SupWiz creates value in major energy concern
Since 2017, NNIT and SupWiz have been transforming customer service based on next-generation artificial intelligence. The potential is huge as well as the ambitions.
AI expertise, deep business knowledge and data insights are the key factors behind the joint success between NNIT and SupWiz creating the customer service solution of the future.
Associate VP and global head of data & AI at NNIT, Jakob Sassersen, and co-founder and CEO at SupWiz, Stephen Alstrup, explain that for an established IT consulting firm and innovative startup, respectively, it is possible to develop a strong partnership that benefits both employees and customers.
Norlys - a joint succes
Norlys – a major energy concern is an example of a joint success from the strong partnership. Norlys utilize artificial intelligence through a chatbot from SupWiz, developed in collaboration with NNIT. The chatbot can instantly deliver answers to customers and, in many cases, solve their problem. If the inquiry still requires the assistance of a human, the chatbot helps find the right employee.
Martin Wickings, Senior Business Developer at Norlys explains how the chatbot assists humans as well as it solves tasks without human involvement:
“In other situations, we have completely automated trivial tasks. For example, suppose a customer wants to know how to return their Wi-Fi router. The chatbot automatically delivers a return address and a description of how the equipment should be returned. At the same time, we ensure that working hours in customer support are spent on the more complex tasks. This results in less time wasted and happier customers”
Read the full article about how Norlys is optimizing customer service with AI.
