“AI supports your agents in several ways increasing the agent experience and boosts the agent performance by 300%.”
Automates tasks
The AI streamlines operations, boosting efficiency. E.g., the Chatbot manages password resets, data lookups, and more, allowing agents to concentrate on complex tasks
Suggests answers
The AI in SupChat, for instance, proactively suggests tailored answers, eliminating the need for agents to rephrase information for similar user queries
Easy and quick onboarding
Accelerate agent training, offer timely feedback, and enhance user interactions with tailored materials for swift onboarding.
Enhancing decision-making
SupWiz AI provides data-driven insights for more confident decision-making. It analyzes data, optimizes processes, and identifies trends, enabling your agents to stay ahead.
Personalized support
SupWiz AI assist agents in creating personlized customer experiences by analyzing behaviour and prefrences, ensuring customers feel valued and heard.
Collaboration and integration
SupWiz AI seamlessly integrates into your system, becoming a valuable extension of your agents' work, adapting to their needs, and aiding them in achieving goals
Generative AI + SupWiz AI
Response Generation
Use generative AI to generate answers based on preapproved and relevant knowledge articles.
mention: used in chatbot and live chat - new screenshot
Summary Generation
Automatically summarize user conversations using generative AI for easier handover and follow-up.
Adjust tone of answers
Use Generative AI to adjust the tone of answers, and make them friendlier, and more formal.
How our solutions help your agents
SupChat
SupChat: AI Co-pilot
SupWiz’ AI Co-Pilot enables your agents to provide great and fast customer service.
It contains an exclusive set of features you will not find elsewhere. These include:
AI-Co Pilot suggestions for responses
One Window: Integrations enabling agents to perform actions directly in chat conversations staying in one-window
Live translations of agent and customer messages
Deep insight into user-chats and analytics on agent performance
Ticket Analyzer
Live predictions in ITSM:
Agents can get assisted with live AI suggestions for classification, routing and knowledge base content.
Emailbot
AI-Enhanced Agent Responsiveness
An AI-powered emailbot to provide suggestions to customer service agents when responding to emails enabling them to handle a higher volume of emails without compromising on the quality of responses.
Chatbot
Streamline your support process by combining AI and human interaction
If a human agent is needed, the Chatbot hands over the conversation to the right agent along with chat history and a suggested solution.
NOTE: chatbot: generation of an answer - for when building chatbot flows - also generative aI
SupSearch (AI Search Engine)
Intranet Search Made Easy
When using SupWiz SupSearch internally, SupSearch makes it easier for your agents and employees to find answers to their questions at once, allowing them to dedicate more time to provide extraordinary service.
AI Co-pilot (Voice Assistant)
Efficient Agent Operations
SupWiz Voice Assistant is embedded in your agent’s workflow. The AI-Copilot provides suggestions on responses to customer phone queries and relevant articles, all in one window so that they can perform more work without navigating multiple systems.
Then your Voice Assistant starts to suggest responses and relevant articles, and provide insights on the data. It automatically becomes smarter the more you use it.
Speech Analytics
Personalize coaching opportunities
Follow agents’ performances and compare them to the team’s average, and from these results personalize improvement opportunities leading to higher morale and productivity.
Learn how SupWiz can power great agent experiences in your organization
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