“Kevin” the Chatbot increases customer service

One of the largest and most customer-friendly hosting providers in the Netherlands has enhanced its Zendesk platform with SupWiz AI Chatbot. Kevin the AI Chatbot acts like an agent more, delivering the best possible customer experience with 24/7 availability on different communication channels.

Leading hosting provider

Dutch and English

∼60K chats per year

Integration into Zendesk

Smooth handover to agents in livechat


SupWiz solutions at Hostnet

 

Chatbot

SupSearch

 

easy integration into

 
 

Hostnet and SupWiz stories


It’s our first time managing a chatbot, the building process has been a good experience. The system works really nice and we have gained the experience to make some changes ourselves thanks to the good support from the AI trainer.
— Bob Stienstra, Support Lead

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