Make online service and support easy with SupChat
SupChat is a chat client that makes it easy for your website visitors to get in touch with a support agent via live chat.
The chat window can be tailored in great detail to your needs when in comes to colors, logo, text and input field.
SupChat analytics contains valuable data that shows you how agents are performing in customer service.
Combine SupChat with the Chatbot to streamline customer service and make seamless handovers from Chatbot to support agent.
Ticket ANALYZER integration
Integrate SupChat with the Ticket Analyzer to transfer your chat data to your ITSM and get insight into your most frequent query types.
Create and use your own predefined messages for quick replies with the feature Canned Messages.
Use your Active Directory to manage user access to SupChat and authenticate users.