SupWiz Chatbot helps thousands of customers at One.com
”SupWiz AI Chatbot has delivered fantastic and concrete results, and today helps thousands of customers in their support dialogue with One.com.”
One.com has over 1 million customers in 149 countries and underpins 14 languages. They operate a chat and email helpdesk receiving more than 1.6 million requests per year. Half of the customers reach out using the chat function which leads to challenges as:
Response and waiting time are critical to their customer satisfaction
Many requests are for standard problems, with known and simple fixes
Technical requests that requires to perform service
Customers expecting 24/7 support and consistency across channels
SupWiz Chatbot delivers AI and natural language powered chats to One.com including:
Integration with their existing Zendesk chat.
Chatbot solving problems similar to a human collegue
Quick response time and 24/7 Support
Integrations add value like knowledge matching, DB lookups, and RPA that can reset PW etc.
One.com have deployed SupWiz Chatbot to improve their Customer Service and Support on a wide range of areas:
Automates more than 75% of its requests without human involvement
Remaining requests benefit from partial resolution – before seamlessly transferred to a service agent.
Reduction in wait time: 2 minutes per. request
Reduction in average chat duration: 3 minutes
95% accuracy in identifiying the customer’s request
20% reduction in unsatisfied customers