SupWiz understands your business like no other platform because it is built with advanced NLU

The Natural Language Understanding capabilities of SupWiz are unparalleled. Therefore, the SupWiz Chatbot will quickly understand your context and help customers and support agents from day one, whereas most other chatbots will not.

SupWiz Chatbot vs other chatbots

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What is NLU?

NLU is an abbreviation of Natural Language Understanding. It is a displine in Artificial Intelligence (AI) that deals with the comprehension of natural language in writing or speech. The NLU built by SupWiz is a crucial element of the platform, as it is the main reason why SupWiz outperforms other AI solutions for customer service and support. Explore why it so, below.


 

The SupWiz NLU

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Language agnostic model

You can employ the SupWiz Chatbot for multiple languages from the beginning - the capability to use and understand any language data is built into the NLU.

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Understands your context

There is no need to type in tons of examples of wording or jargon to manipulate the model - trained with your data, the NLU will understand your context from day one.

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Understands typos and synonyms

Do not worry about typos, misspellings and synonyms for your specific keywords - the NLU will still know what your customers’ intents are.

 

The SupWiz NLU is unmatched because the team is unmatched

The founders of SupWiz: Mathias Bæk Tejs Knudsen, Søren Dahlgaard and Stephen Alstrup. Photo: Maiken Kestner for Innovation Fund Denmark

The founders of SupWiz: Mathias Bæk Tejs Knudsen, Søren Dahlgaard and Stephen Alstrup. Photo: Maiken Kestner for Innovation Fund Denmark

SupWiz is a university spin-out founded just two years ago

The team consists of world-leading experts in NLU, algorithms, AI and statistics

The teams’ contributions to research on algorithms add up to 100+ top research articles

The co-founders Mathias and Søren are five times national champions in programming

The team consists of researchers from Stanford, Cambridge, ETH Zürich and Oxford

Meet the core team

 

Learn how SupWiz can power great customer experiences in your organization