Omni-channel Support

 

Connect all support channels via state-of-the-art artificial intelligence. Don't be satisfied with intelligent components that work for one support channel at a time.

In modern systems a single question may travel through many support channels, e.g. starting at a chatbot and moving on to an ITSM system where several supporters look at the same ticket. How do you ensure that information provided by the costumer is not lost in this process? And when question is resolved, how do you ensure that all links in the organization learn from the experience? The answer is as simple as it is powerful: Supwiz.

 
 
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Stephen Alstrup, CEO and Co-Founder

Stephen co-founded and was the CEO of media streaming giant Octoshape, setting up sales, support, and partners around the globe, with hundreds of millions of users. Octoshape was successful exit to Akamai. As algorithm professor his results were recognized among the 15 most important in 2016, top 50 among all computer scientist in 2017, and he is e.g. leading the algorithm research at the largest Big Data research center in Denmark. If it is impossible it is possible – he will make sure it happens.

 
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Mathias Bæk Tejs Knudsen, CTO and Co-Founder

Mathias is olympic gold winner in mathematics, elected to top 15 algorithm researchers in 2017- if a solution exists he will find it. Formally Mathias holds a PhD in computer science from the University of Copenhagen and has been a visiting researcher at Stanford University.

 
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Søren Dahlgaard, Chief AI Officer and Co-Founder

Søren is 4 times national champion in programming, repeatedly published research papers been selected to annual top 100 worldwide in computer science. If it can be implemented he will do it. Søren holds a PhD in computer science from the University of Copenhagen and has been a visiting researcher at Stanford University.

 

Morten Danmark Stöckel, Chief Data Officer and Co-Founder

Morten leads the engineering activities at SupWiz. Morten is an expert in large-scale computing and has developed some of the leading algorithms in large-scale linear algebra. Morten holds a PhD in computer science from the IT University of Copenhagen and has been a visiting researcher at ETH Zürich.

 
Photo by grinvalds/iStock / Getty Images

Mette Alstrup, Product Manager

Mette has decades of experience in the support sector, and she is an expert in everything related to ITIL, ITSM and project management.