FTFa experienced great results with
“The chatbot project with SupWiz has been smooth and very punctual. After seeing positive results from the test period, we decided to expand the chatbot project to other business areas as well as the initial one.“
With more than 140,000 members, FTFa wants to offer them the best possible member service with focus on availability and high quality – particularly in peak periods. FTFa was looking for an AI solution to help with:
High volume of inquiries with repetitive questions during peak periods.
Members expecting 24/7 support with less waiting time.
Need for consistency across channels
SupWiz uses an advanced AI technology that has a huge potential in different customer channels. FTFa chose SupWiz Chatbot solution to:
Improve member service via chat
Integrate with their Zendesk Chat solution
Perform lookups and actions by integrating with member database with human involvement
Today SupWiz Chatbot automates FTFa’s member inquiries with extremely high satisfaction and precision during periods of high volume by:
Eliminating wait time for members
Integrating fully with current workflow combining AI and Human support
High member and service agent satisfaction
Automating lookups in member databases e.g. chatbot determines membership status and acts accordingly without human involvement.