"SupWiz has in a short time demonstrated that it is possible to improve the Danish Business Authority’s current workflow for support by using machine learning. SupWiz has among other things demonstrated that it is possible to find a good suggested answer for 90% of the most frequent inquiries."
Head of Department, Danish Business Authority
90% AI Accuracy
The Danish Business Authority handles numerous requests and questions from citizens and companies. The Danish Business Authority wished to:
- Reduce the amount of time users have to wait before receiving an answer
- Increase the effectiveness of their contact center
- Ensure consistent replies when handling complicated cases
- Identify common questions for knowledge creation
SupWiz Knowledge automatically generated answers, suggested relevant knowledge articles, and identified gaps in the current knowledge base of the Danish Business Authority.
With SupWiz Knowledge, tests showed that the AI was able to correctly suggest answers and knowledge articles with 90% accuracy for the most frequent inquiries.
In addition, SupWiz Knowledge greatly improves the consistency of replies ensuring a high level of quality in the service provided by the Danish Business Authority.
About the Danish Business Authority
The Danish Business Authority is an agency under the Ministry of Industry, Business, and Financial Affairs with more than 500 employees. The Danish Business Authority endeavours to create the best conditions for growth in Europe, and to make it easy and attractive to run a business in Denmark.