Theis Rauhe, former CTO at Octoshape and algorithm professor, becomes VP of Software Development.
Theis is a successful software entrepreneur, who has decades of experience and a proven track-record of leading cutting-edge software projects. He is co-founder and previous CTO of the media streaming software company Octoshape, which was acquired by the American company Akamai in 2015. Theis is known and trusted for his ability to deliver reliable software to millions of users across the entire globe. In this relation, Octoshape is a prime example of Theis’ skills and his valuable experience with starting a software company from scratch and growing it to a global success with millions of users and customers such as CNN.
Theis is also a world-leading algorithms expert. He holds a PhD in computer science, and is a former associate professor at the IT University of Copenhagen.
At SupWiz, Theis will apply his extensive experience and knowledge in the role as VP of Software Development and will play a crucial part in making SupWiz an even better AI platform for omnichannel customer service.
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing&automation, knowledge article matching, and much more. The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Stofa, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.