SupWiz will be presenting our experience with AI in customer service based on concrete cases with customers at an upcoming conference on AI and the future of customer service organized by InfinIT.
85% of customer interactions in 2020 will be without human interaction according to Gartner. SupWiz will discuss how this will happen by presenting how AI is disrupting customer service and support based on concrete cases with customers. One such technology is chatbots and virtual agents, which will deliver cost savings of $8bn in 2022 growing from just $20m in 2017 according to Juniper Research
The event is organized by InfinIT, which is an innovation network within IT.
Hear also talks by NNIT, The Municipality of Copenhagen, Valtech, SmartRPA, One.com, and professors in computer science at the University of Copenhagen.