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These days it seems like every company is boasting their application’s “AI” abilities, when in reality what’s under the hood and behind the scenes, is far from cutting edge.

In a field that has a lot of hand-waving, SupWiz stands out through a team with deep technical expertise and experience.

Amazon: “How SupWiz is Revolutionizing Customer Service with AI”


 

Platform overview

 

Example of a SupWiz journey

 

Step 1

The Chatbot initiates all chat conversations with customers and solves most queries automatically.

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Step 2

If human interaction is needed, the Chatbot intelligently hands over the conversation to the right agent in SupChat.

 

Step 3

The Chatbot provides the customer with a knowledge base article while waiting and suggests a solution to the agent in SupChat.

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Step 4

Unsolved tickets are automatically routed to the right department in e.g. an ITSM by the Ticket Analyzer.

 
 

 

Explore the components

 
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SupWiz Chatbot

The Chatbot automatically resolves your customers’ queries, so you can spend your time and resources more effectively.

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SupChat

The chat framework that makes live chat easy for both your customers and support agents.

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SupWiz Ticket analyzer

The AI powered Ticket Analyzer effectively analyzes, classifies and routes your tickets to the right support agents to solve queries faster.

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SupWiz Integrations

With integrations the sky is the limit – your Chatbot can perform a variety of actions and eliminate several tasks.

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SupWiz Analytics

The Analytics provide real-time insights into performance and shows where you can optimize your efforts to serve customers in the best possible way.

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SupWiz NLU

The SupWiz platform is built with cutting-edge NLU that understands your business and your customers like no other solution.

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Learn how SupWiz can power great customer experiences in your organization